You can always contact us for any return questions at: coldlake@thenestcafeboutique.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please note that most of our items besides clothing fall under this category. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Gift Cards

Gift cards purchased are final sale. No refunds or exchanges. It is the responsibility of the purchaser to ensure they have received their gift card via text or email- check your spam folder.

If the gift card was not received, please contact coldlake@thenestcafeboutique.com within 24 hours to investigate- your receipt and order number are required to verify the purchase.

Gift cards will not be re-issued beyond 24 hours of original purchase if lost or misplaced.